At beve's our customers satisfaction is very important. Purchases at our online store can be returned within 14 days of receipt. Items must be returned in a new or slightly used condition, or defective items and in original packaging, and in the same condition as you received them. You are required to pay the return shipping. To begin the return process please contact our customer service at [email protected]. Please include your order number and tell us the reason for return. Refunds will be processed within 7 days of receiving the returned item.